My Process

In business, you can't afford to take the scenic route to get where you want to go. A solid UX process provides a more direct path to the right result.

I employ a user-centered process that aligns well with Agile Methodology to design with intent, validate decisions & deliver the right solution.

So, how do we get to the “right” solution?

Plan

Collaborate to establish a project vision and gain cross-functional alignment.

Identify the major user groups
Determine UX strategy
Align vision and set measurable goals / objectives

Discover

Gather user and business requirements

Interviews and Collaboration with Stakeholders
Surveys and User Research
Competitive Analysis
Usability Testing

Define

Use research to refine and prioritize requirements

Analyze research data
Create personas
Map customer journeys
Prioritize goals

Design

Finalize design and specifications

Wireframes and navigation
Paper and digital prototyping
Validate refined designs with user testing

Build

Support development

Work with technical and business teams on implementation
Prioritize issues based on impact to business / user goals

Release

Measure user satisfaction and benchmark success
Ensure solutions are useful, usable, and accessible through iterative testing